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Frequently Asked Questions
Everything you need to know about your ABELTY skincare ritual.
Are ABELTY products suitable for sensitive skin?
ABELTY products are thoughtfully formulated with skin comfort in mind. As everyone's skin is different, we recommend checking the full ingredient list before use and patch testing first, particularly if you have sensitive skin or known allergies.
Are ABELTY products vegan and cruelty-free?
Please refer to the individual product information for specific certifications and product details.
Where are ABELTY products made?
ABELTY is a Korean skincare brand, with products made in South Korea.
Where do you ship?
We currently ship Australia-wide via Australia Post.
How much is shipping?
Standard shipping is $15 AUD Australia-wide.
How long does it take to process my order?
Please allow 1–3 business days for your order to be prepared and dispatched.
Will I receive tracking?
Yes. Once your order has been dispatched, you will receive your tracking details by email.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We cannot guarantee changes or cancellations once an order has been processed or dispatched.
Can I change my delivery address?
Please contact us as soon as possible. Once your order has been dispatched, we may not be able to change the delivery address.
What if my order arrives damaged, faulty or incorrect?
Please contact us with your order number and photos of the item and packaging so we can review the issue and assist you.
Do you accept returns for change of mind?
Due to the personal nature of skincare products, we do not accept returns or exchanges for change of mind. This does not affect your rights under the Australian Consumer Law.
How can I contact ABELTY Australia?
Email us at hello.zanoniandco@gmail.com or send us a message through our Contact Us page.
Still have questions?
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